Privacy Policy Gawbni, operated by BentaConnect, Inc. ("we", "us", or "our") respects your privacy and is committed to protecting it through compliance with this policy. This document describes the information we collect when you use our platform and services at Gawbni.com. 1. Definitions Personal Data: Any information relating to an identified or identifiable natural person, including name, email address, phone number, IP address, and any other information that can directly or indirectly identify you. Processing: Any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, deletion, or destruction. User: Any individual or entity using the Gawbni platform or services. Data Controller: BentaConnect, Inc., the entity that determines the purposes and means of processing personal data. Service: The Gawbni platform, which provides multi-channel messaging and customer communication management services. 2. Data Controller Information Company Name: BentaConnect, Inc. Platform Name: Gawbni Registered Address: 131 Continental Dr, Suite 305 Newark, DE 19713 United States Email: contact@gawbni.com Phone: +33 666054249 For any questions about this privacy policy or to exercise your rights, please contact us using the information above. 3. Information We Collect 3.1 Information You Provide Directly When you register for or use Gawbni, we collect: - Account Information: Full name, email address, phone number, company name, job title - Payment Information: Billing address, payment method details (processed securely through third-party payment providers) - Profile Information: Profile picture, preferences, notification settings - Business Information: Company size, industry, website URL 3.2 Information Collected Automatically When you access our platform, we automatically collect: - Usage Data: IP address, browser type and version, device information, operating system, pages visited, time and date of access, time spent on pages, clickstream data - Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance user experience and analyze platform usage (see Section 8 for details) - Log Data: Server logs containing technical information about your interactions with our platform 3.3 Messaging Channel Data When you connect and use messaging channels through Gawbni: - WhatsApp Cloud API: Phone numbers, message content, media files, message timestamps, delivery status - Facebook Messenger: Facebook Page IDs, user IDs, message content, media files, conversation metadata - Instagram Messaging: Instagram account IDs, message content, media files, interaction data - Live Chat (Website Widget): Visitor information, chat transcripts, browsing behavior on your website - Telegram: Telegram user IDs, usernames, message content, media files Important: We process this data solely to provide messaging services. Your end-user conversations are processed on behalf of you (the client) and subject to the terms of service of each messaging platform. 4. Legal Basis for Processing We process your personal data under the following legal grounds: We comply with applicable data protection laws in your jurisdiction, including but not limited to European, American, and other regional data protection regulations. The legal basis for processing includes: - Consent: When you explicitly agree to data processing - Contractual Performance: To fulfill our service obligations - Legal Compliance: To meet legal requirements in your jurisdiction - Legitimate Interests: For business operations and service improvement 5. How We Use Your Information We use collected information for the following purposes: 5.1 Service Delivery - Provide, maintain, and improve the Gawbni platform - Enable multi-channel messaging functionality - Process and route messages across WhatsApp, Facebook, Instagram, Telegram, and Live Chat - Provide customer support and respond to inquiries - Manage user accounts and authentication 5.2 Business Operations - Process payments and maintain billing records - Send service-related notifications and updates - Verify your identity and business credentials (required for Meta Business verification and Tech Provider status) - Comply with legal and regulatory requirements 5.3 Platform Improvement - Analyze usage patterns to improve functionality - Develop new features and services - Conduct research and analytics - Monitor platform performance and security 5.4 Marketing (with your consent) - Send promotional materials about our services - Provide information about new features - Conduct surveys and gather feedback You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly. 6. Data Sharing and Disclosure We do not sell your personal data. We may share your information with: 6.1 Messaging Platform Providers - Meta (Facebook/Instagram/WhatsApp): To facilitate messaging through WhatsApp Business API, Facebook Messenger, and Instagram - Telegram: To provide Telegram messaging functionality - These platforms have their own privacy policies and terms of service 6.2 Service Providers and Partners - Hosting Providers: https://vsys.host/ - Cloud Services: AWS and GCP for data storage and computing - Security Services: For fraud prevention and platform security - Email Services: For transactional and marketing communications All service providers are contractually obligated to protect your data and use it only for specified purposes. 6.3 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this privacy policy. 7. Cookies and Tracking Technologies 7.1 What We Use Our platform uses cookies and similar technologies: - Essential Cookies: Required for platform functionality (login, session management) - Analytics Cookies: Help us understand how users interact with our platform - Preference Cookies: Remember your settings and preferences - Marketing Cookies: (with consent) Track effectiveness of marketing campaigns 7.2 Your Choices You can control cookies through: - Browser settings (block or delete cookies) - Our cookie consent banner when you first visit - Cookie management tools in your account settings Disabling certain cookies may limit platform functionality. 8. Data Security We implement appropriate technical and organizational measures to protect your data: 8.1 Security Measures - Encryption: Data in transit is encrypted using TLS/SSL - Access Controls: Role-based access restrictions and authentication - Regular Security Audits: Periodic assessments and vulnerability testing - Data Backup: Regular backups to prevent data loss - Secure Infrastructure: Hosting on secure, monitored servers 8.2 Your Responsibility - Keep your password secure and confidential - Use strong, unique passwords - Log out after using shared devices - Report any suspected security breaches immediately Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. 9. Data Retention We retain your personal data only as long as necessary: 9.1 Retention Periods - Account Data: While your account is active, plus 30 days after closure - Messaging Data: 90 days or as required by messaging platform policies - Legal Holds: Data subject to legal proceedings retained until matter resolution 9.2 Deletion After retention periods expire, we securely delete. You can request earlier deletion subject to legal and contractual obligations. 10. Your Privacy Rights Depending on your location, you may have additional privacy rights under local data protection laws: - Right to withdraw consent at any time - Right to data portability in a machine-readable format - Right to object to automated decision-making - Right to lodge a complaint with your local data protection authority Please contact us to understand which rights apply to you based on your jurisdiction. 10.1 How to Exercise Your Rights To exercise any privacy right: 1. Send an email to contact@gawbni.com 1. Include your full name and account email 1. Specify which right you wish to exercise 1. Provide any additional information to help us locate your data We will respond within 30 days (or as required by applicable law). We may request additional information to verify your identity. 11. Children's Privacy Gawbni is not intended for individuals under 18 years of age (or the age of majority in their jurisdiction). We do not knowingly collect personal data from children. If we discover we have collected data from a child, we will delete it promptly. If you believe we have data from a child, please contact us immediately. 12. Automated Decision-Making We do not use automated decision-making or profiling that produces legal or similarly significant effects. We may use analytics to understand user behavior and improve our services, but all significant decisions involve human review. 13. Third-Party Services and Links 13.1 Messaging Platforms Our platform integrates with third-party messaging services (WhatsApp, Facebook, Instagram, Telegram). Each platform has its own privacy policy: - WhatsApp/Facebook/Instagram: https://www.facebook.com/privacy/policy/ - Telegram: https://telegram.org/privacy We are not responsible for the privacy practices of these platforms. Please review their policies before using these services. 13.2 External Links Our platform may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies. 14. Updates to This Privacy Policy We may update this privacy policy periodically to reflect: - Changes in our practices - New legal requirements - Platform improvements - User feedback 14.1 Notification of Changes We will notify you of significant changes by: - Email notification to your registered address - Prominent notice on our platform - Updated "Last Updated" date at the bottom of this policy Your continued use of Gawbni after changes constitutes acceptance of the updated policy. 15. Business Verification and Compliance 15.1 Meta Business Verification To provide WhatsApp Cloud API, Facebook Messenger, and Instagram messaging services, we maintain Meta Business verification. This requires: - Submission of business registration documents - Verification of company details - Compliance with Meta's Platform Terms and Business Tools Terms - Regular compliance reviews 15.2 Tech Provider Requirements As we pursue Meta Tech Provider status, we commit to: - Meeting Meta's technical and security standards - Protecting end-user data in accordance with Meta's policies - Providing transparent data handling practices - Maintaining compliance with relevant data protection laws 16. Data Processing for Clients 16.1 Our Role When you use Gawbni to communicate with your customers: - You are the Data Controller for your end-user data - We are the Data Processor acting on your behalf - We process end-user data only according to your instructions and our service agreement 16.2 Your Responsibilities As a Gawbni client, you must: - Obtain necessary consents from your end-users - Maintain your own privacy policy - Comply with applicable data protection laws in your jurisdiction - Use messaging channels in accordance with platform policies - Ensure lawful processing of end-user data 17. Contact Us For any questions, concerns, or requests regarding this privacy policy or our data practices: BentaConnect, Inc. - Gawbni Address: Email: contact@gawbni.com Phone: +33666054249 Website: Gawbni.com By using Gawbni, you acknowledge that you have read, understood, and agree to this Privacy Policy. Last update : 02/12/2025